Terms & Conditions

1. Definitions and Interpretation

In these Terms and Conditions, unless the context otherwise requires:

• "mia4d", "We", "Us", "Our" refers to the mia4d platform operated through the domain mia4d.cam and its related services.
• "User", "You", "Your", "Player" refers to any individual who accesses or uses the mia4d services.
• "Account" means the personal gaming account created by a User on the mia4d platform.
• "Services" refers to all online gaming services provided by mia4d, including but not limited to casino games, sports betting, live dealer games, and lottery services.
• "Website" means the mia4d.cam domain and all associated subdomains, mobile applications, and interfaces.
• "Deposit" means funds transferred by a User to their mia4d Account for the purpose of wagering.
• "Withdrawal" means funds transferred from a User's mia4d Account to their designated bank account or payment method.
• "Bonus" refers to any promotional credit, free bet, or incentive offered by mia4d to Users.
• "KYC" means Know Your Customer verification procedures required by law and our policies.
• "IDR" or "Rp" refers to Indonesian Rupiah, the official currency used on our platform.

2. Acceptance of Terms

By registering an Account with mia4d, accessing our Website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These terms constitute a legally binding agreement between you and mia4d.

If you do not agree with any part of these Terms and Conditions, you must not create an Account or use our Services. We reserve the right to modify these terms at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our Services after such changes constitutes acceptance of the modified terms.

These Terms and Conditions should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

3. Eligibility and Account Registration

3.1 Age and Residency Requirements

To create an Account and use mia4d Services, you must:

• Be at least 21 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• Be a resident of Indonesia with a valid Indonesian address.
• Have legal capacity to enter into binding contracts under Indonesian law.
• Not be located in any jurisdiction where online gambling is prohibited by law.

We reserve the right to request proof of age and residency at any time. Failure to provide such documentation may result in Account suspension or termination and forfeiture of funds.

3.2 Account Registration

When registering an Account, you agree to:

• Provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and phone number.
• Maintain and promptly update your Account information to keep it accurate and complete.
• Create only one Account. Multiple Accounts per person are strictly prohibited.
• Keep your Account username and password secure and confidential.
• Notify us immediately if you suspect unauthorized access to your Account.

You are fully responsible for all activities conducted through your Account, whether authorized by you or not. mia4d will not be liable for any loss or damage arising from your failure to protect your Account credentials.

3.3 Prohibited Persons

The following persons are not eligible to create an Account or use our Services:

• Individuals under 21 years of age.
• Individuals who have previously been excluded from mia4d or any other gambling platform.
• Employees, contractors, or immediate family members of mia4d or its affiliates.
• Individuals residing in jurisdictions where online gambling is illegal.
• Individuals who have self-excluded from gambling activities.

4. Deposits and Payments

4.1 Deposit Methods

mia4d accepts deposits via the following Indonesian payment methods:

• Bank transfers: BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and BSI (Bank Syariah Indonesia).
• E-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja.

All deposits are processed in Indonesian Rupiah (IDR). The minimum deposit amount is Rp 50,000. The maximum deposit per transaction is Rp 100,000,000.

4.2 Deposit Processing

Bank transfers are typically processed within 5 minutes during banking hours (Monday to Friday, 08:00-16:00 WIB). E-wallet deposits are usually instant. Deposits made outside banking hours may take up to 24 hours to reflect in your Account.

You agree that:

• All deposits are final and non-refundable except in cases of technical error by mia4d.
• Funds deposited must be from legitimate sources and belong to you personally.
• You will not deposit funds obtained through illegal activities or money laundering.
• We may refuse or reverse any deposit at our discretion if we suspect fraud or violation of these terms.

4.3 Third-Party Deposits

Deposits must be made from a bank account or e-wallet registered in your own name. Third-party deposits (deposits from someone else's account) are strictly prohibited and will result in the deposit being returned and your Account being suspended pending investigation.

5. Withdrawals and Verification

5.1 Withdrawal Requests

You may request a withdrawal of your Account balance at any time, subject to the following conditions:

• Minimum withdrawal amount is Rp 100,000.
• Maximum withdrawal per transaction is Rp 100,000,000.
• Your Account must be fully verified (KYC complete).
• All wagering requirements on bonuses must be fulfilled before withdrawal.
• Withdrawals are processed to the same payment method used for deposits, in accordance with anti-money laundering regulations.

5.2 Withdrawal Processing Times

Standard withdrawal processing times:

• Regular Accounts: 6-24 hours for verified accounts.
• Gold VIP Tier: Within 24 hours.
• Platinum VIP Tier: Within 12 hours.
• Diamond VIP Tier: Within 6 hours.

Processing times are calculated from the moment we receive your withdrawal request, excluding weekends and Indonesian public holidays. Actual receipt of funds in your bank account may take an additional 1-2 business days depending on your bank's processing times.

5.3 KYC Verification Requirements

Before processing your first withdrawal, we require the following KYC documents:

• Government-issued ID: A clear photo or scan of your Indonesian national identity card (KTP) showing your full name, photo, ID number, date of birth, and address.
• Proof of Address: A recent utility bill, bank statement, or government correspondence dated within the last 3 months showing your name and residential address.
• Selfie Verification: A photo of yourself holding your ID card next to your face.
• Payment Method Verification: Proof that the bank account or e-wallet used for deposits belongs to you (bank statement or screenshot showing your name and account number).

Documents must be in clear, readable format. We reserve the right to request additional verification documents at any time. Failure to provide requested documents within 30 days may result in Account suspension and withdrawal cancellation.

5.4 Withdrawal Restrictions

We reserve the right to delay or refuse a withdrawal if:

• Your Account has not been verified (KYC incomplete).
• We suspect fraudulent activity, money laundering, or violation of these terms.
• Bonus wagering requirements have not been met.
• There is an ongoing investigation or dispute related to your Account.
• The withdrawal request is to a third-party account not registered in your name.

6. Bonuses and Promotions

6.1 General Bonus Terms

mia4d offers various bonuses and promotions to enhance your gaming experience. All bonuses are subject to specific terms and conditions that will be clearly stated in the promotional offer. By claiming any bonus, you agree to comply with these specific terms.

General rules applicable to all bonuses:

• Bonuses are available to eligible Users only and may be subject to minimum deposit requirements.
• Each User is entitled to one welcome bonus per Account, household, IP address, and payment method.
• Bonuses cannot be withdrawn until wagering requirements are fulfilled.
• Different games contribute differently to wagering requirements (slots typically 100%, table games may be lower or excluded).
• Maximum bet limits apply when playing with bonus funds (typically Rp 50,000 per bet).
• Bonuses expire after a specified period (usually 30 days) if wagering requirements are not met.

6.2 Wagering Requirements

Unless otherwise stated, wagering requirements typically range from 5x to 40x the bonus amount depending on the promotion type. For example, a Rp 1,000,000 bonus with 20x wagering requires Rp 20,000,000 in total wagers before withdrawal is permitted.

Only real money wagers count toward wagering requirements. Bonus money wagers do not contribute. If you make a withdrawal before completing wagering requirements, the bonus and any associated winnings will be forfeited.

6.3 Bonus Abuse

Bonus abuse is strictly prohibited and includes but is not limited to:

• Creating multiple Accounts to claim bonuses multiple times.
• Coordinating with other Users to manipulate bonuses.
• Using betting strategies solely designed to exploit bonus terms (e.g., opposite betting, low-risk betting patterns).
• Any other activity we determine to be undertaken solely to take advantage of bonuses without genuine gameplay intent.

If we detect bonus abuse, we reserve the right to void bonuses, cancel winnings, and close your Account with forfeiture of all funds.

7. Gameplay and Betting Rules

7.1 Game Integrity

All casino games offered on mia4d use certified Random Number Generators (RNG) independently tested for fairness and randomness. Sports betting odds are determined by our odds providers and may be adjusted in real-time based on market conditions.

We reserve the right to:

• Refuse or limit any bet at our discretion.
• Void bets if we suspect technical errors, manipulation, or rule violations.
• Cancel or void any game round affected by technical malfunction.
• Correct erroneous payouts resulting from human or technical errors.

7.2 Sports Betting Rules

For sports betting, including football (bandar bola), the following rules apply:

• Bets are settled based on official results as determined by the relevant sports governing body.
• Asian handicap bets (voor bola) follow standard Asian handicap settlement rules.
• Mix parlay bets require all selections to win; one losing selection voids the entire parlay.
• Live in-play bets are accepted at the odds displayed at the time of bet placement.
• If a match is abandoned or postponed, bets may be void or settled according to our house rules depending on the sport and circumstances.

7.3 Disconnection Policy

If your connection to mia4d is interrupted during gameplay:

• For casino games: The game round will continue to completion on our servers. You can view the result in your transaction history after reconnecting.
• For live dealer games: The dealer will complete the round in your absence. Your bet will be settled according to the outcome.
• For sports betting: Placed bets remain valid and will be settled according to the match result.

8. Prohibited Activities

The following activities are strictly prohibited when using mia4d Services:

• Underage Gambling: Any person under 21 years of age is prohibited from creating an Account or using our Services.
• Multiple Accounts: Creating more than one Account per person, household, or IP address.
• Fraud and Cheating: Any form of fraud, cheating, collusion, or manipulation including but not limited to:
  • Using automated betting software or bots.
  • Exploiting software errors or glitches.
  • Coordinating with other players to gain unfair advantage.
  • Card counting or other advantage play techniques deemed unacceptable by mia4d.
• Money Laundering: Using mia4d Services to launder money or engage in any illegal financial activity.
• Chargebacks: Initiating chargebacks or reversals of legitimate deposits without valid reason.
• Offensive Behavior: Abusive, threatening, or offensive language toward staff or other Users.
• Unauthorized Access: Attempting to access other Users' Accounts or our systems without authorization.

Violation of any of these prohibitions will result in immediate Account suspension or termination, forfeiture of all funds, and potential legal action.

9. Limitation of Liability

To the maximum extent permitted by law:

• mia4d Services are provided "as is" without warranties of any kind, either express or implied.
• We do not guarantee uninterrupted or error-free operation of our Website or Services.
• We are not liable for any losses or damages arising from your use of our Services, including but not limited to:
  • Technical failures or interruptions.
  • Errors in game results or odds (subject to correction).
  • Unauthorized access to your Account due to your failure to protect credentials.
  • Losses incurred from gambling activities.
• Our total liability to you for all claims arising from your use of mia4d Services shall not exceed the amount deposited into your Account during the 12 months preceding the event giving rise to liability.

10. Account Suspension and Termination

10.1 Suspension by mia4d

We reserve the right to suspend or close your Account at any time if:

• You breach any term of this agreement.
• We suspect fraudulent, illegal, or abusive activity.
• You fail to provide requested verification documents.
• You engage in prohibited activities as outlined in Section 8.
• We are required to do so by law or regulatory authority.

If your Account is suspended or terminated for breach of these terms, we may forfeit any remaining balance in your Account. If the suspension is temporary or found to be in error, any forfeited funds will be returned.

10.2 Self-Closure by User

You may request Account closure at any time by contacting our customer support. If you wish to close your Account:

• Withdraw any remaining balance before requesting closure.
• Specify whether you wish for permanent closure or temporary self-exclusion.
• Understand that self-exclusion is a serious commitment and cannot be reversed during the exclusion period.

For responsible gaming reasons, we may require a cooling-off period before processing Account closure requests. See our Responsible Gaming Policy for details on self-exclusion options.

11. Dispute Resolution

If you have a complaint or dispute regarding our Services:

1. Contact Customer Support: First, contact our customer support team via live chat, email, or WhatsApp. Most issues can be resolved quickly through direct communication.
2. Formal Complaint: If the issue is not resolved to your satisfaction, submit a formal written complaint to our support email including your Account details, description of the issue, and any supporting evidence.
3. Investigation: We will investigate your complaint and respond within 10 business days.
4. Final Decision: If you are not satisfied with our response, you may escalate the matter to our senior management team for final review.

During any dispute investigation, we reserve the right to suspend your Account temporarily and withhold withdrawals until the matter is resolved.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable in the jurisdiction where mia4d is licensed to operate.

Any disputes arising from or related to these terms or your use of mia4d Services shall be subject to the exclusive jurisdiction of the courts in the licensing jurisdiction, unless otherwise required by mandatory consumer protection laws in your country of residence.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

13. Contact Information

If you have questions about these Terms and Conditions or any aspect of our Services, please contact us:

• Email: [email protected] (plain text only, not a clickable link)
• Live Chat: Available 24/7 on our Website
• WhatsApp: +62 812-3456-7890 (plain text only, not a clickable link)
• Operating Hours: Customer support available 24 hours a day, 7 days a week in Indonesian and English languages